Regulations
By Dan Saada
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What happened. The FCA is coming for investment firms — and it's not about trading practices this time.
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The historical context. The FCA has been here before. Previous inquiries into retail banking and insurance turned up the…
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Why it matters. Firms that handle bereaved clients badly aren't just failing ethically.
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What to watch. The FCA's findings publication is the main event to track.
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The FCA is coming for investment firms — and it's not about trading practices this time. The regulator is now scrutinizing how financial companies treat bereaved clients, and the…
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The FCA plans to contact selected firms directly, starting from May 2026, and it won't just be ticking boxes.
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The FCA has been here before. Previous inquiries into retail banking and insurance turned up the same mess: bereaved customers hitting walls of confusing procedures, being asked…
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The financial sector has a well-documented habit of moving slowly on customer-centric reforms even when regulators wave red flags.
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And the persistence of the problem is kind of the whole story. If the same issues keep showing up across different financial sectors and different regulatory cycles, that's not a…
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See also: FCA Taps Simon Walls and Johan Sekora to Steer Markets and Operations
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Firms that handle bereaved clients badly aren't just failing ethically. They're taking on real business risk.
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The gap between what firms say they value and what bereaved customers actually experience seems wide.
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Fee management is another specific area under the lens. How firms handle charges on accounts belonging to deceased clients can be a flashpoint — and one where transparency…
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See also: UK Regulators Warn Crypto and Finance Firms: AI Cyber Threats Are Here Now
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The FCA's findings publication is the main event to track. Watch for what share of reviewed firms get flagged as good practice examples — a low number there would confirm that…
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