The Currency analytics
By dan saada
Wirex Limited has unveiled its 2025 Transparency Report, detailing efforts to safeguard customers and prevent financial crimes.
A notable figure stands out: Wirex blocked £630,000 in suspected laundered funds in 2025. This demonstrates the company's ability to implement effective controls in an industry…
“When I was appointed, I committed to leading with transparency because trust is earned through facts, not slogans,” said Shah.
The report provides a clear view of Wirex's operations, eschewing vague claims typical in the sector.
Fraud prevention: Wirex intercepted £183,752 from scams in 2025, including £156,145 related to Authorized Push Payment (APP) fraud.
Anti-money laundering: The firm submitted around 500 Suspicious Activity Reports to the UK National Crime Agency and supported 87 law enforcement requests concerning complex…
Sanctions vigilance: Wirex screened against more than 30 global sanctions lists daily.
Customer complaint handling: Out of 244 complaints received, 68% were resolved within 15 working days. “Freezing of funds” was a common theme among the upheld complaints.
Culture metrics: The report reveals a gender balance of 49% male and 51% female employees. It also highlights an Employee Net Promoter Score of 57, a Glassdoor rating of 4.
These figures represent only a portion of the insights from the full report. The document offers further context and lays out Wirex's priorities for 2026.
Regulatory interactions also featured prominently. In 2025, the Financial Conduct Authority reviewed Wirex's financial crime controls without identifying any significant…
“Protecting customers at scale takes constant work,” Shah noted. “Publishing this report is part of holding ourselves accountable and earning trust one decision at a time.”
The full Wirex Limited Transparency Report for 2025 is now available.
Wirex Limited is an FCA-regulated Electronic Money Institute based in the UK. It provides secure payment solutions that facilitate seamless storage, purchase, and exchange of…
Wirex Limited's commitment to transparency is underscored by its proactive engagement with regulatory bodies.