Ledger, a prominent crypto hardware wallet company, has issued a strong warning to its customers following reports of a new phishing scam targeting users. The Paris-based firm has confirmed that scammers are sending out physical letters that falsely claim to be from Ledger, asking recipients to validate their wallets for security purposes.

According to a post shared on the social media platform X (formerly known as Twitter), Ledger stated that the scam letters instruct users to visit a fraudulent link and enter their recovery phrases under the guise of securing their accounts. The fake letters, one of which was shared by crypto trader Jacob Canfield, read:

“We are contacting you regarding a critical security update that requires your immediate attention. As part of our ongoing commitment to maintaining the highest security standards, all users are required to validate their wallets using their recovery phrase to ensure continued and secure access to their Ledger devices.”

Ledger immediately clarified that this letter is a scam and reminded users to remain vigilant. The company emphasized that it will never request sensitive information such as a user’s 24-word recovery phrase. “If anyone asks for your recovery phrase, it’s a scam,” the company stated in its warning.

The company has also been grappling with similar issues in the past, where scammers have impersonated Ledger representatives through phone calls, emails, and social media platforms. Although the company works to block and report these fraudulent activities, it noted that it cannot control the actions of scam accounts, which may appear authentic on platforms like X.

Ledger’s advice to its users is clear: never share your recovery phrase with anyone. Scammers frequently impersonate Ledger representatives, offering supposed technical support or assistance with recovering lost funds. However, the company strongly encourages users to only seek support through its official channels and customer service team to avoid falling victim to scams.

Phishing scams targeting cryptocurrency holders are not new, but this latest attack using physical letters highlights the growing sophistication of fraudsters. In addition to digital threats, physical mail scams can add an extra layer of deception, making it harder for users to identify fraud.

Ledger’s warning is a reminder that, regardless of how official or convincing a message may seem, no legitimate crypto service will ever ask for your recovery phrase. These phrases are the keys to your crypto wallet and, if stolen, could give scammers full access to your funds.

For users who believe they may have already been targeted or who are unsure about the legitimacy of a communication they’ve received, Ledger advises contacting their official support team directly. It’s important to avoid interacting with any unsolicited messages and to remain cautious of any requests for personal information related to your crypto assets.

The rise in phishing scams involving crypto wallets serves as an ongoing reminder to cryptocurrency holders about the importance of safeguarding sensitive information. By following best practices for digital security, such as using two-factor authentication and always ensuring that communications are from verified sources, users can reduce the risk of falling victim to these types of scams.

In conclusion, Ledger is taking the necessary steps to inform its users about this new phishing scheme and urges everyone to be cautious. With scams becoming increasingly sophisticated, it is crucial for crypto holders to stay vigilant and protect their recovery phrases and other sensitive information from fraudulent attempts. Always verify the source of any communication, and never share your private keys or recovery phrases with anyone, regardless of the method or urgency of the request.