The Pi Network community is grappling with a growing number of user complaints regarding account login issues and the complicated Know Your Customer (KYC) process. As the project edges closer to its open mainnet phase, user frustrations have started to mount, particularly around account access and verification.

A significant portion of Pi Network users has reported trouble signing into their accounts, with some mistakenly creating new profiles during login attempts. Fortunately, these problems often stem from using the wrong sign-in method rather than actual data loss. The platform’s team has addressed these concerns by sharing specific recovery instructions to help users regain access to their original accounts without losing their mined Pi.

The most important advice is to use the same login method that was selected during the original registration. If a user signed up via Facebook or with a phone number and password, they must choose that same method when trying to log back in. A common mistake is accidentally selecting the wrong login path, which prompts the app to ask for a new username—this is a clear indication the system doesn’t recognize the existing account. Instead of proceeding with a new account, users are advised to switch login options and attempt the alternative method they might have originally used.

For those who registered using Facebook, tapping on “Continue with Facebook” will initiate the correct login process. Similarly, if a phone number was used, selecting “Continue with Phone Number” and entering the registered details should resolve the issue. In cases where the user has forgotten their password, there’s no need to worry—simply tapping “Forgot Password” or “Recover Account” will guide them through the necessary steps to reset their credentials and access their account.

It’s important to note that if a user does mistakenly create a new account, their original mined Pi is not lost. By logging in through the correct method, the original account—and its associated balance—can be recovered.

Beyond login concerns, the Pi Network community has also raised serious questions about the KYC verification process. Many users report confusion, errors, and unclear instructions when attempting to verify their identity, a step that is crucial for securing and eventually withdrawing their mined Pi coins. KYC is an essential compliance measure that helps prevent fraud and ensures the integrity of the network, but its current implementation seems to be discouraging rather than enabling participation.

The Pi community has been vocal about the need for a simpler, more inclusive KYC experience. One user stated that the complexity of the current system could deter new adopters and hinder the network’s growth potential. These concerns are amplified by the project’s rapid user base expansion and the anticipation of a full-scale introduction.

As Pi Network works to resolve these growing pains, it will be crucial for the team to improve both account access protocols and streamline the KYC process. Making verification easier to understand and more universally accessible could significantly enhance user satisfaction and drive further adoption of the project.

With Pi’s current price hovering around $0.6092 and a daily dip of nearly 4%, the market is watching closely. Whether these operational issues are temporary hurdles or signs of deeper inefficiencies remains to be seen. What is clear, however, is that for Pi Network to maintain momentum and credibility, addressing user experience must become a top priority.